ICE – Medical Reports is a medical profile that can be accessed anywhere, anytime through ICE emergency cards and an app on your phone. It can be used to manage your medical information, save your life in an emergency or clearly communicate important information to a healthcare provider.

HIPAA does not control the use of your health information; instead it grants you the right to see and access your legal health information. HIPAA is a set of federal regulations designed for health care providers, health plans and other designated “covered entities” to control who can see and receive your health information. HIPAA regulations also ensure that your privacy is protected to the greatest extent possible, with best practices and safeguards in place to minimize any exposure or misuse.

No, we work on behalf of healthcare consumers who are exercising their legal right to obtain, aggregate and use their own health information. Because we are not what the federal government considers a “covered entity,” ICE – Medical Reports is not subjected to HIPAA regulations.

Yes, we’ve chosen to meet the highest possible standards of HIPAA to build your trust as we respect your privacy and know how important it is to protect your data. ICE – Medical Reports private profile meets the physical, technical and administrative security requirements defined by HIPAA Security Rule set to be considered secure in terms of privacy.The public profile of ICE – Medical Reports is intended for emergency disclosure and therefore does not fall under HIPAA.

In addition to HIPAA security recommendations, ICE – Medical Reports adheres to the FTC’s Security by Design Guidelines including the following:

1. Implementing AWS as a 100% HIPAA-compliant infrastructure provider
2. Setting the session expiration time and regulating the number of devices that can be logged in
3. Secure SSL-based connection protocols for exchanging data between users and the server 
4. BruteForce application for login detection and blocking of access for suspicious members
5. A strict password policy
6. Suspicious activity detection and prevention
7. An encrypted communication layer (SSL)
8. Cloud Based Infrastructure
9. Store encrypted data on Secured mongo cloud based database 
10. Using Firewall and other leading security measures to protect from third party access

Your security is one of ICE – Medical Reports’ top concerns. We use AWS by Amazon to ensure the security of your data with several security measures in place to ensure the safety of your data which includes the following:

• Firewalls help protect your network security systems by blocking unauthorized access
• SSL (Secure Socket Layer) Encryption protects the users information from being intercepted by creating secure connection with th browser once you login, enter information and on every interaction you make on to the site
• Automatic Logout to protect you from third-party access to your information after a certain time period of inactivity secures your browsing session
• Encrypted Information; we encrypt your medical information before storing it in the Mongo database so that no one can see your data in the database 
• We regularly perform “pen tests”, which are designed to find vulnerabilities that an attacker could exploit

Invalid Server requests indicate that your time zone is inaccurate and requires to be changed for security reasons.Reset your network time zone automatically by enabling the button next to Set time on Android’s automatic Date/Time settings through Settings -> System -> Date & time.

Since, ICE- Medical Reports do not use a real time database to handle time-sensitive datas by syncing your data offline; you need to go to Settings -> Click on Sync Data to automatically sync your desired data across multiple devices.

ICE – Medical Reports is an online based application but we also have two more offline based applications available on Play Store which do not require you to share your data to the server. You can download the two separate offline applications using the following links:

• In Case of Emergency – ICE
• Multi-Profile Medical Records

The major drawbacks of the application used offline is that you need to insert your data again if you lose or reset your smartphone plus your data is not synced across multiple devices

ICE – Medical reports is an offline based application with an additional feature to access your data offline which most of the other applications do not support as they are online applications. Once you sync your data in ICE-Medical Reports, you do not have to get connected to the internet to access it again. With ICE you can exclusively view emergency data on the lockscreen, manage your medical records, track details of your medical information and prescriptions. The stored data can also be shown to a doctor clearly in a systematic order. So, it is preferred to choose ICE – Medical Reports to store medical information at a single place using a reliable application without any hassle.

No. However, security questions are displayed in your preferred language, but answers are accepted only in the language that you set.

Security concerns are our top priority and serious steps should be taken to keep it safe. We would like to share with you some helpful tips to protect your account information from scammers who may try to impersonate ICE App. 

• You will only receive account support and update emails from an email ending in @medicalreports.app
• Remember, we will never ask for your PIN, Password or OTP
• Be careful about the URL’s while using or logging into any website. For example, some phishing sites that look very professional sites but will never come from the medicalreports.app domain

We recommend you to change your password immediately if you ever provide your ICE account information to any sites with suspicious notification

ICE-Medical Reports is the product of Techxonia Inc. You still receive an email after uninstalling the app. You need to delete your account to stop email communication. You may receive one email for a survey after account deletion. If you change your mind, you can create a new account with your old email address. But the old account cannot be reinstated once account is deleted.